Recognizing that a LIMS is a long-term investment critical to maintaining efficient laboratory processes, Wavefront Software places a strong emphasis on providing reliable and comprehensive ongoing customer support. As part of every annual agreement, Wavefront includes a dedicated support contract that grants you access to a customer support portal. This portal serves as a centralized hub for submitting tickets to report any issues or inquiries you may encounter. Your tickets are promptly reviewed and addressed by knowledgeable Wavefront employees, ensuring you receive personalized attention from subject matter experts, rather than a generic call center. Additionally, the support portal houses an extensive library of articles and videos, empowering you to explore solutions, troubleshoot common queries, and expand your understanding of the LIMS capabilities. At Wavefront, we understand the critical role a LIMS plays in your laboratory operations and strive to provide seamless support throughout the lifetime of your investment.